Refund Policy
🔁 Returns & Refunds – Stricker Coatings
At Duracon Surface Solutions, we want every customer to be fully satisfied with their purchase. If you experience any issues with your order, we’ll make it right.
Refund Policy - the basics
✅ Return Eligibility
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You may return most new, unused items within 30 days of delivery for a full refund.
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Items must be returned in original or secure packaging.
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We do not accept returns for items that are more than 30% used or clearly damaged through misuse.
🔁 Replacements for Lost or Undelivered Items
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If your item is lost in transit or marked as not delivered, we will send a replacement at no extra cost to you.
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Please message us through Amazon within 30 days of your order date so we can resolve the issue quickly.
📬 How to Start a Return
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Go to “Your Orders” on Amazon and locate your purchase.
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Select “Return or Replace Items” and follow the prompts.
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For lost shipments or special concerns, message us directly through Amazon and we’ll respond within 24 hours.
🛡️ Satisfaction Guaranteed
If your product doesn’t meet your expectations, contact us. We’ll offer a refund, replacement, or resolution to ensure you're satisfied.